EXCELLENCE
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Excellence at Veterans NW means:
SAFETY
We deliver projects without incident or injury
QUALITY
We meet or exceed the project requirements
SCHEDULE
We complete projects on time
It also means that your customer experience will be characterized by:
INTEGRITY
You will be treated with honesty and fairness
TEAMWORK
We will work with you to achieve mutually beneficial solutions and outcomes to project challenges
PROFESSIONALISM
You will be treated with respect regardless of the intensity or seriousness of the situation
FLEXIBILITY
You can count on our staff to offer and consider multiple solutions to every project challenge
CUSTOMER SERVICE
You can expect our staff to work diligently to provide you with the highest level of service
CONSISTENCY
You will have the same positive experience regardless of the Veterans NW staff member you work with
SAFETY
At Veterans NW, safety is about preventing workplace accidents, illnesses, and injuries so that everyone on the team makes it home safely at the end of the day. We work to create a safety culture that involves every level of employee working together to keep our workplaces safe. It involves strict enforcement, but it also requires communication and training.
Our Corporate Safety Plan and Accident Prevention Program, overseen by our Safety Director, has a proven track record of reducing workplace accidents and injuries.
QUALITY
Veterans NW’s quality control program is based on the U.S. Army Corps of Engineers’ Construction Quality Management (CQM) for Contractors training. This program, developed as a joint effort between the Associated Builders and Contractors (ABC), Associated General Contractors (AGC), the U.S. Army Corps of Engineers (USACE), and the Naval Facilities Engineering Command (NAVFAC), provides the framework for one of the most stringent and effective quality control systems in the construction industry.
Our Corporate Quality Control Program, overseen by our Quality Control Director, focuses on proactive prevention as the means to eliminating costly rework. The effectiveness of our program is demonstrated in the consistently high marks we receive from our clients for the delivery of quality product and service.
TIMELINESS
Excellence requires completing projects on time. At Veterans NW, we achieve this through active schedule management.
We utilize Primavera P6 software to generate our Network Analysis Schedules (NAS) and then use the NAS as the primary tool for leading, communicating, and coordinating the many team members and activities that determine timely completion.
Project Managers and Superintendents use the NAS to drive the project. Project Managers typically author the preconstruction portion of the project NAS – including the design on design-build projects. Superintendents are the primary author of construction-stage NAS. Our Corporate Scheduler builds and updates the schedules at the direction of the Project Managers and Superintendents.
